FAQ

Looking to find out more about Point 2 Point Physiotherapy?

Below you’ll find answers to the questions we’re asked most often.
If you can’t find what you’re looking for, please reach out — our team is always happy to help.

How much does physiotherapy cost?

We want pricing to be clear, simple and transparent.
The easiest way to see the most up-to-date fees is to visit our Book Now page.
You’ll find a full list of services and each practitioner’s consultation fees.

For GP Care Plans, Medicare contributes $61.80 per eligible session (as of 1 July 2025).
Because our appointments are longer and more comprehensive, a gap applies.
All fees are displayed clearly before you book, so you always know what to expect.

What should I wear and what should I bring to my physio appointment?

What to wear

Comfort is key. Please wear clothing that allows easy access to the area we’re assessing.
Some helpful examples:

  • Shoulder or upper-body concerns → a singlet or loose top
  • Knee, leg or ankle concerns → shorts or clothing you can roll up easily

We want you to feel relaxed and comfortable throughout your session.

What to bring

Anything that helps us understand your story is helpful.
This might include:

  • GP, specialist or surgeon letters
  • Scan reports
  • Previous treatment notes
  • For WorkCover, TAC or NDIS: claim numbers, insurer details and case manager contacts

Bringing these along helps us tailor your plan from day one.

What does a physio session look like at Point 2 Point Physiotherapy?

Your experience with us is one-on-one, unrushed and centred entirely around you.
We don’t leave you on machines.
We don’t juggle multiple patients at once.
You get our full attention, every session.

Your first appointment

We start by listening.
Your story, your goals, your challenges — this helps us understand the whole picture.
From there, we’ll assess what’s happening, make a clear diagnosis, and create your personalised Point 2 Point Management Plan.

Your first few sessions

Most patients begin by focusing on:

  • Settling pain
  • Calming symptoms
  • Restoring comfortable movement
  • Hands-on care and guided mobility work

Ongoing care

As things improve, we shift towards rebuilding strength, confidence and movement control — always at a pace that suits you.
Our aim is to help you feel empowered, capable and supported, while reducing the risk of flare-ups in the future.

What is the Point 2 Point Management Plan?

The Point 2 Point Management Plan is our way of making your journey clear, simple and transparent.
From your very first session, you’ll know:

  • what’s going on,
  • what you can do to help it,
  • how we’ll support you, and
  • what your pathway to recovery looks like.

To do this, we guide you through our structured Four Stages of Recovery:

Settle & Support

Reduce pain, calm symptoms and protect the injured area.

Rebuild & Retrain

Restore strength, mobility and movement control.

Elevate & Excel

Return to full function, performance and confidence.

Maintain & Thrive

Support your long-term wellbeing and reduce the risk of flare-ups.

These stages give you a clear roadmap. You’ll always know where you’re at, why it matters, and what comes next.

Do I need a referral to see a physiotherapist?

No referral is needed.
Physiotherapists are primary healthcare practitioners, so you’re welcome to book directly whenever you’re ready.
If you’re unsure where to start, our team can guide you.

Do you accept WorkCover, TAC, NDIS and GP Care Plans?

Yes — we work with all major insurance schemes, including:

  • WorkCover
  • TAC
  • NDIS
  • GP Management Plans (EPC/CDM)

What to bring

Please bring any relevant paperwork, including claim numbers and insurer details, so we can help make the process easy for you.
Where possible, we’ll bill the insurer directly.

Please note: late-notice cancellations aren’t covered by insurers, so any cancellation fees become an out-of-pocket cost.

START YOUR
JOURNEY WITH US

Let our team at Point 2 Point Physiotherapy help you through every step on your journey towards
achieving your ultimate goal of restoring optimal health, performance, and well-being.
0468045622